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Resort/Vacation Rentals Property Manager

The Grand Strand's Premier Resort/Vacation Rentals Property Manager Since 2003

​With nearly 25 years as a vacation rental property manager, we simply do it better!

IMS utilizes Virtual Resort Manager as our property management software.  VRM, combined with a robust channel manager, revenue management systems, and marking our properties to over 100 OTA's, allows your property to have a high, nationwide presence of visibility, along with full calendars.  

 

We offer a boutique style of vacation rental property management, and a personalized service to our property owners and guests that is a lost art in our industry.  Our guests are treated like royalty, and receive timely, and constant communications, before, during and after their stay.  We have a 67% repeat guest booking in the same unit year over year for 2023.  

 

If you are simply a number with your current vacation rental property manager, we have superior solutions to offer you immediately.  
 

Under our management program, asset owners may expect

  1. High quality photographs to be taken of the property for usage on our website, social media, and other advertising platforms

  2. A thorough initial inspection of the asset, ensuring proper levels of items such as kitchen wares, small appliances, eye appeal related to decorating, furniture, and that all items such as televisions are fully operational.  

  3. Assistance, through reviewing comps for like assets in setting rental prices

  4. Quality property services, including housekeeping, maintenance, landscaping (if applicable), carpet and upholstery extraction, inspections, and any other related services

  5. Creating reservations, ensuring proper checking in and out of guests and owners, and maintaining the rental calendar for the asset

  6. Complete financial management of all revenue and expenses

  7. Monthly and annual reporting of financial information to the asset owner, including suggestions for improvement

  8. Annual market review to ensure rental rates stay highly competitive

  9.  Attractive management percentage rates, highly competitive to the market

  10. We guarantee not to “gouge” the asset owners as do many property management companies, charging ridiculous fees for items such as light bulb replacement, shower liners, new small appliances, maintenance repairs, linens and cleaning

  11. Aggressive marketing of the asset’s availability through our mediums listed in i above.

  12. As with all of our property services, the asset owner, whether they own one or ten units, can rest assured that IMS will only staff the needed property services with teams who are actual employees of IMS.  We do not utilize outside contractors for any of the property services we provide

Never Any Hidden Fees or Excessive Charges

IMS believes of placing and maintaining everything in writing, and this is a mandatory aspect of our business operation.  In addition, recurring fees such as maintenance work orders come with flat, standardized fees charged to the asset owners.  You will never be charged ridiculous fees to perform simple items such as HVAC filter replacement, replacement of batteries in smoke detectors in television remotes, and other repairs.  The amount required to be maintained in the owner's account is only moderate, and if any work exceeds this threshold, IMS will immediately contact you to discuss the need, solicit your feedback, and obtain your approval.

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